Levels of service

Levels of service

Print Contents Next Page

Most lettings agents offer at least two levels of service - let only and fully managed. Some will also offer a third choice, which is letting with rent collection. Each of these options is covered individually in a little more detail over the following pages. As a brief comparison, here are the activities that you may expect to be covered by each of the three service options:

Let-only

  • Advice and consultation.
  • Competitive Market Analysis.
  • Marketing the property.
  • Showing prospective tenants around.
  • Referencing and credit checking tenants.
  • Compiling legal agreements.
  • Inventory compilation and other administration.
  • Setting up rental standing orders or direct debits.
  • Taking the first rental payment plus deposit.
  • Handling the distribution of keys.
  • Initial liaison between landlord and tenant.
  • Providing a statement of your account.

You will be charged a fee between 9 and 12 percent of the rental achieved for the duration of the tenancy, with fees continuing at a lower level if the tenancy is renewed.

Letting & rent collection
All of the above plus:

  • Demanding and collecting the rent from the tenants.
  • Passing the rent to the landlord's account.

You will be charged a fee of between 12 and 15 % of the rental value achieved for the duration of the tenancy, with fees continuing at a lower level if the tenancy is renewed.

Fully managed 
All of the above, plus:

  • Inspecting the property at least twice during the tenancy.
  • Managing repair work and maintenance.
  • Liasing with the tenant on the landlord's behalf over the whole range of property issues.
  • Provide access to contractor networks.
  • Organising and managing other property administration.
  • Some elements of the property investment service may be included.

You will be charged a fee of between 13 and 20 percent of the rental value achieved for the duration of the tenancy, with fees continuing at the same level if the tenancy is renewed.

Next Page Contents